CHG - Call Center - Agent

Job description

Circa Hospitality Group Job Title: Call Center Agent: Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You’ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties. QUALIFICATIONS: BENEFITS: - Answer incoming calls and assist with hotel reservations, guest inquiries, and general information. - Act as a central operator by efficiently directing calls to the appropriate departments across all three properties. - Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details. - Navigate computer systems and software to access and manage customer data accurately. - Ensure a high level of professionalism and accuracy in all guest interactions. - Handle escalated or difficult calls with patience, empathy, and professionalism. - Perform data entry, and record-keeping as assigned. - Ad...