Level II Service Team Leader

Job description

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging, delivery and maintenance of inventory and customer boats. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time and in a timely manner. KEY TASKS: - Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians, and yard team, utilizing Service Scheduler, Boatyard, Boatcloud and other tools as required to generate and manage work orders. - Utilize tools such as Boatyard, Boatcloud, and Hubspot to effectively manage work and customer communication. - Coordinate service operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler, Outlook Calendar, Boatcloud, Boatyard, and other tools as required to generate and manage work orders. - Create estimates consistent with customer needs. No work is to be performed without written, facsimile, or e-mail authorization. - Ensures proper check-in of boats upon initial...