Customer Service Representative

Job description

In this customer-focused role, you will support a broad range of service activities that ensure every interaction—whether in person, by phone, or online—reflects our commitment to responsiveness, accuracy, and care. You will play a key part in helping customers access information, resolving issues, and ensuring orders and inquiries are handled efficiently. You will also serve as a welcoming presence for visitors and employees, helping maintain an organized and professional reception environment. In This Role, Your Responsibilities Will Be: - Respond to customer inquiries via phone, email, chat, social media, or other channels. - Provide accurate and complete information, including product details, pricing and availability, warranty information, and order status updates. - Handle customer complaints, identify appropriate solutions, and follow up to ensure resolution and customer satisfaction. - Evaluate return requests and issue return authorizations. - Investigate and correct shipping issues, including analyzing shipment data to identify discrepancies, tracking shipments, providing proof of delivery, and issuing credits, debits, or replacement orders to resolve errors. - Collaborat...