Unified Communications Technician II

Job description

Unified Communications Technician II Location: Albany, NY Region: Service Area: Several Healthcare Facilities Summary: The Unified Communications (UC) Technician II is responsible for delivering, maintaining, and supporting advanced unified communications solutions across serveral medical locations in the Albany, NY region . This role supports day‑to‑day installation, programming, testing, and troubleshooting of UC platforms, including on‑premise, hosted, and cloud-based systems (Cisco, Microsoft, Avaya, NEC, Mitel/Shoretel, Unify, etc.). Operating in a healthcare environment, the Technician II ensures high reliability, rapid response, and secure communications critical to clinical operations. The role requires strong technical expertise, customer-facing professionalism, and the ability to work independently across multiple medical facilities with varying needs. Essential Functions: Unified Communications Implementation & Support: - Install, configure, and program unified communications platforms supporting voice, video, mobility, messaging, presence, contact center, and collaboration technologies. - Perform testing, diagnostics, troubleshooting, and repair of UC systems across mul...