Customer Success Manager

Job description

Description KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in providing SaaS knowledge management solutions. Our customers’ satisfaction is the key to our success, making our Customer Success role a vital component of our company’s growth. As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure seamless delivery and support in all areas. Responsibilities: - Build strong and positive business relationships with enterprise-level clients (C-level executives, Directors, Managers, etc.) - Support the onboarding process of new clients ensuring flawless delivery. - Identify opportunities for expansions and upsells within client accounts and manage the negotiation process. - Work closely with internal teams to ensure flawless delivery. - Manage QBRs with your customers. - Join calls with clie...