Customer Support Associate - End of Tenancy (hybrid)

Job description

As a Customer Support Associate , you’ll be at the heart of providing top-tier service to our tenants, landlords, agents, and partners, ensuring their needs are met quickly and effectively. You’ll also be the go-to person for managing complex queries, complaints, and escalations, helping to ensure fair and consistent outcomes. At flatfair, we’re on a mission to make renting easier, fairer, and more accessible for everyone. With over 1,700 ⭐⭐⭐⭐⭐ reviews on Trustpilot, we’re doing things differently—and we’re just getting started! We’re looking for exceptional people to join our team and help us keep delivering outstanding customer experiences. What You’ll Be Doing: Support the end of tenancy process by validating charges, auditing the required documentation and documenting next steps as required Manage complaints and complex queries – Handle escalated cases, disputed charges, and sensitive situations with confidence, applying sound judgment to reach fair resolutions. Become an expert in end-of-tenancy procedures – Navigate disputes, adjudications, and deposit-related concerns, applying a balanced approach that protects all stakeholders. Work within a framework with clear SLAs – Ensu...