Technical Specialist, Hardware Support

Job description

Essential Duties and Responsibilities: - Respond to incoming issues and troubleshoot technical problems related to: - Software deployment - Device Networking - Battery storage testing - Energy meter installation - Linux systems administration - Develop and maintain software tooling for managing a growing fleet of remote computing systems - Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion - Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's customer service approach - Interface with software development and product teams to advocate for important customer facing issues - Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues - Participate in code reviews and technical discussions to help make changes to software tools - Maintain thorough documentation, logs, and metrics to ensure team is highly productive Knowledge, Skills, and Abilities: - Strong written and verbal communication skills - Strong commitment to quality and customer satisfaction - Strong organizational, prioritization, problem-solving, and analytical skills - Strong understanding of com...