Front Desk Supervisor

Job description

Downtown Flint is on the rise! The long-vacant Genesee County State Savings Bank at 353 S Saginaw St is being transformed into a Hilton Garden Inn, managed by Crescent Hotels & Resorts. The $37.9 million renovation is creating 101 guest rooms, an upscale Italian restaurant, rooftop bar and banquet space. The opening date is set for Sept 2020. Are you ready to be a part of the best in the city!? JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. 3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. 4. Supervise the Guest Service Agents....