Guest Experience Supervisor

Job description

What you'll bring to the team Job Summary: The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our guests and staff. The Supervisor ensures all safe operating procedures and practices are always followed and provides feedback and follow-up. The Supervisor is also tasked with ensuring world-class customer service is always delivered by the Team whilst driving operational efficiency. The Supervisor manages the daily operation of their department, and provides example-based, shoulder-to-shoulder leadership to the front-line team. This role also includes Duty Manager shifts on the floor of the attraction, overseeing the daily operation of all departments. Key Responsibilities: Act as a mentor and coaches on areas for development. Assisting with the management of team, setting objectives, introductory reviews, appraisals, and training. - Ensure excellent Guest Care, working to Guest Obsession standards as set by Merlin. - Leads the team by example and is very attraction-floor based. - Working alongside operations management, providing mutual assistance in ensuring all position...