Service Desk Travel Technician

Job description

Service Desk Travel Technician As a Service Desk Travel Technician, it plays a vital role in delivering high‑quality technical and travel‑related support across multiple locations. This position is well‑suited for a technician who thrives in dynamic environments, enjoys hands‑on problem‑solving, and consistently represents the Service Desk with professionalism and reliability. This position requires an experienced Travel Air GDS expert with deep technical knowledge of global distribution systems, as well as strong capabilities in fare optimization, airline contract interpretation, negotiation, and agency branch setup and maintenance. The role demands a blend of operational expertise, analytical strength, and commercial insight to support the organization’s air travel program—optimizing fare strategies and maintaining a compliant, efficient GDS environment across multiple agency branches. What You Will Do: - You’ll assist in GDS Operations and Air Booking Management. - You’ll create, manage, and optimize domestic and international air reservations using Sabre and Apollo. - You’ll issue, reissue, refund, void, and troubleshoot air tickets, including complex international and multi-ci...