Program (Operations) Manager (WI)
GT Independence · High Point, North Carolina, US
Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your...
Job description
Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2026! We also received the "Great Place Place To Work" Certification for 2025-2026! POSITION SUMMARY: The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. RESPONSIBILITIES AND DUTIES: - Develop and monitor key performance metrics to measure staff performance and operations functions - Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement - Participates in business development for recently acquired contracts - Participates in quality improvement projects an...