Specialist, Claimant Support Communications

Job description

#WorkwithImpact About Us: At Castlemain, we collaborate with communities and organizations to enhance capacity and amplify underrepresented voices. We partner with clients dedicated to addressing historical injustices and fostering better pathways forward. Our approach is culturally sensitive and trauma-informed, inspired by the strong communities and relationships we engage with daily. To learn more about who we are visit https://www.castlemain.com/ As a Specialist, Claimant Support Communications you will support Claimant Support Program teams by developing trauma-informed, culturally safe, plain-language communications for class members and communities, while assisting with issue management and community information sessions. This is a full-time, permanent position offered on a remote basis. About the Opportunity: - Analyze trends and feedback across media, social channels, call centres, webinars, and community engagement, preparing insight summaries and recommending improvements to strengthen claimant communications and reduce barriers. - Develop and adapt trauma-informed, culturally safe claimant-facing materials, including FAQs, fact sheets, web and social content, email temp...