System Administrator I (US Remote)

Job description

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: - This role is expected to be able to resolve the following technical issues with little or no assistance: - Workstation operating system issues of any kind. - Printer issues of any kind. - Standard business application (Office, etc.) issues of any kind. - Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. - Server issues of any kind. - Basic and intermediate networking issues. - Escalation point for Tier 1 technicians - Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications: - Ex...