VIP Host

Job description

The VIP Host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with both guests and team member interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. VIP Hosts work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. More importantly, VIP Hosts must possess an intuitive nature to foresee and resolve customer needs and issues. It is essential that VIP Hosts operate in a highly collaborative way and deliver on JACK’s service promise, while being held accountable for all service opportunities that may arise. Essential Functions: - Greets guests in the Casino and ensures that they are ClubJACK members. If not, actively pursue enrolling them in the ClubJACK loyalty program. - Supports the planning, preparation, and execution of VIP events and special promotions. - Responsible for applying the guidelines set forth...