Service Manager @DARWIN

Job description

Company: Mercer Description: As a Service Manager at DARWIN , you will be instrumental in delivering exceptional service to our clients. You will standardize the process for conducting Quarterly Business Reviews (QBRs) while customizing them to meet specific client needs, and you will oversee the completion of the Statement of Work (SOW) sign-off process, including tracking progress and following up with the responsible account manager. Your primary focus will be on driving revenue by enhancing client profitability through value-added services and cost optimization strategies in collaboration with account management. Additionally, you will coordinate Go-To-Green plans to boost service performance and client satisfaction, as well as implement Hypercare programs for clients needing extra support during transitions. Working closely with various departments within Business As Usual Teams, you will ensure alignment and provide comprehensive support for service initiatives, fostering strong client relationships and driving service excellence. This role will be based in Cluj-Napoca , Romania. This is a hybrid role that has a requirement of working at least three days a week in the office....