IT Field Desktop Technician

Job description

Grant Thornton is seeking an IT Field Desktop Technician, known as a Customer Experience Associate internally, to join the team in Chicago, IL. The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer’s Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience. This is a hybrid position that requires the ability to work out of the local Grant Thornton office Monday through Thursday. This is subject to change based upon business needs. Essential Job Functions: - Each CX Associate is responsible for providing enhanced IT customer support their assigned offices, including in-office “walk-ups” - Helping customers manage software installations and hardware repair - Guiding customers on troubleshooting issues - Technical knowledge regarding GT...