Relationship Specialist, SMB

Job description

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Position Overview: As a Relationship Specialist, you will serve as the primary liaison for a portfolio of high-value merchants, focusing on cultivating long-term relationships, driving growth, and enhancing retention. You will conduct regular check-ins, proactively assess merchant satisfaction, and address escalations with a premium service approach. Leveraging insights from internal dashboards, you will identify pro...