AI Project Manager

Job description

Location: Dallas,Texas,United States Humach (humans + machines) is a world-class customer experience outsourcer blending proven contact center expertise with next generation AI technologies. We partner with leading brands to deliver exceptional sales and support experiences that are compassionate, reliable, and results driven. Our people bring empathy, judgment, and a human touch while our AI solutions deliver speed, consistency, and efficiency, reducing costs while enhancing quality. We’re seeking an AI Project Manager who will be r esponsible for planning, executing, and delivering AI-powered customer experience solutions, including digital voice agents, agent assist, and AI-enabled contact center platforms. This role blends traditional product and project management with AI-specific competencies, ensuring successful delivery of LLM-based and agentic systems from concept through production. The role requires close collaboration with engineering, data, QA, customer success, and external partners while maintaining a strong focus on scalability, evaluation, and real-world performance. This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin, Illinoi...