Customer Service Representative II

Job description

MW Components - Northen Wire is currently looking to add a Customer Service Representative II to our team in Merrill, WI. Immerse yourself in what MW Components has to offer: - Competitive Compensation - Quarterly Incentive Program - Comprehensive Benefits - Paid Holidays - Development and Career Growth Opportunities - Educational Assistance Program - Collaborative Culture - Innovative and Impactful Work - Employee Wellness Program Job Summary: The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division. ESSENTIAL DUTIES & KEY RESPONSIBILITIES: - Manage customer purchase orders and releases accurately. - Ensure the proper part number revision on the customer order matches the system. - Keep track of open order report. Check with production and purchasing on status of open orders. - Back up customer service on order entry (for vacations). - Back up Recep...