Digital Customer Engagement Manager (dCEM) - SAP Basis Technical Consultant

Job description

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The Private Cloud Customer Centre helps customers adopt RISE SAP S/4HANA Private Cloud Edition via a Shared Services model focused on standardized, scalable, resilient managed services. What you’ll do: - Lead Sales-to-Delivery handovers and customer onboarding (networking, load balancers, VPNs, IPs). - Support brownfield migrations (on‑prem to private cloud), coordinating delivery and infrastructure teams to meet customer and project requirements. - Act as a hands-on technical contact for customers, working with hyperscalers on architecture, connectivity and migrations. - Manage tickets and incidents following...