Patient Account Representative I

Job description

Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Patient Account Representative I is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. Essential Job Functions: Account Review: Appeals & Denials: Medicare/Medicaid: Insurance Follow-up: Customer Service: Billing: UB-04 & CMS 1500: Complete all business-related requests and correspondence from patients and insurance companies. Responsible for working on 40-70 Accounts Per Day Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments. Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections....