Customer Support Partner

Job description

Customer Support Partner Bank Partners: Newcastle Under Lyme: £24,785 per annum Permanent, Full Time with shift patterns 8am-4pm, 9am-5pm, 10am-6pm Unlock your potential: Are you passionate about delivering exceptional customer service? Do you enjoy working in a people focused role? We have an opportunity to join our team as a Customer Support Partner! In this role you will liaise with our workers via email and telephone call, resolving queries in an efficient and supportive manner. We're looking for someone who is solutions focused, as you'll be liaising with internal teams to support processes and eradicate queries at root cause wherever possible. Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions to the NHS. We support healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. Every day you will... Manage all telephone and online queries raised by workers such as customer preferences, pay queries, annual leave, compliance, system changes and hourly rates, ensuring all are handled in a supportive manner to encourage a continued effective working relations...