Operations Manager - Television Centre – London

Job description

Purpose of the Role The Operations Manager is to ensure the overall smooth running of the estate whilst maintaining a safe and pleasant environment for all customers through the implementation and promotion of best practice throughout all operational soft services tasks and the monitoring of Health & Safety systems. Key Responsibilities: · Oversee soft services provisions for all buildings and estate areas working with estate service partners to deliver best in class service. · Always ensure operational soft services standards compliance by monitoring service partner performance against agreed KPIs and SLAs. · Ensure that Operations Reporting is accurate, up to date at all times and contributed to monthly and quarterly management reporting. · Issue purchase orders for all soft services contracts including vertical and horizontal cleaning, security services, reception services and landscaping. · Receipt all routine invoices and approve within agreed limits. · Issue purchase orders for all additional or reactive works required outside of service scope. · Monitor and ensure all soft servicing help desk requirements are met within agreed SLA and KPIs. · Liaise with estate commercial or...