Loyalty Program Manager

Job description

Your Work Matters As Loyalty Program Manager, you are the operational engine behind our pro loyalty program. While strategy defines the vision, you make it real—inside our systems, inside our stores, and at the point of sale where pros decide where to spend their money. Your work directly impacts retention, frequency, and share of wallet by ensuring the program runs flawlessly, is clearly understood by store teams, and consistently delivers value to pro customers who rely on us for their business. Your Day Consists Of: - Owning day-to-day execution of the pro loyalty program—enrollment mechanics, tiering, benefits, promotions, governance, and compliance. - Ensuring loyalty initiatives are flawlessly activated across stores, systems, and digital channels without operational friction. - Monitoring enrollment, engagement, retention, and sales lift—translating performance data into actionable improvements. - Developing toolkits, FAQs, playbooks, and in-store materials that help associates confidently explain and promote the program. - Leading training efforts for field and store teams, ensuring consistent understanding and activation at the point of sale. - Partnering cross-functionall...