Front Office Receptionist (m/f/d)

Job description

We’re looking for a Receptionist (m/f/d) to join our team in Madrid! We’re looking for an exceptional team member to take care of our guests in the city center properties. How you’ll be hosting with heart: You welcome guests on arrival and support a smooth, friendly check-in experience, addressing any questions with professionalism and warmth. You handle guest requests and complaints with empathy, applying effective service recovery techniques to ensure satisfaction. You provide knowledgeable local recommendations on restaurants, transport, and sightseeing to enhance the guest experience. You manage the Property Management System (PMS), including updating room status, maintaining accurate guest profiles, and coordinating room readiness. You collaborate with Operations, Guest Experience, housekeeping, and maintenance teams to resolve issues and deliver seamless service. You contribute to creating a unique, memorable property experience while driving positive guest reviews and overall satisfaction. Requirements: What you need to shoot for the stars: You hold a Bachelor’s degree in Tourism, Hospitality Management, or related field - or have equivalent professional experience You are f...