Member Services Coordinator

Job description

Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do and Why It’s Important: Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. Schedule: The standard work week for this position will be Monday through Friday, 8-5pm. For this role, we are looking for several key characteristics that will be necessary to succeed in the position: Full-Time Benefits - Most benefits start day 1 About Cottingham and Butler’s Health and Wellness Division Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted commu...