Customer Service Lead

Job description

Your Role & Responsibilities The Customer Service Lead acts as second-in-command to support and oversee the customer service team as well as maintain the regular responsibilities of a Customer Service Representative. The Customer Service Lead is responsible for entering, maintaining, updating, and processing sales orders from order receipt through shipment. The Customer Service Lead is also responsible for assisting with related issues such as samples, product inquiries, A/R inquiries, shipments of materials from several outside warehouse locations, and order follow-up. The Customer Service Lead should be comfortable in sales related activities which will require direct contact with customers regarding orders or inquiries, with our other Regional Office personnel along with the shipping warehouse personnel and be comfortable on a computer for the vast majority of their day in an office environment. The Customer Service Lead may also assist the customer in identifying products and advising the sales force when a sales person’s attention is required. Job Description: Prepares and enters orders received by phone, mail, fax, and portals from customers and sales force. Completes the pic...