Director Field Operations- NorCal

Job description

Responsible for managing and supporting all operational functions within the clubs to achieve financial targets and priorities. Provides cross-functional partnership with corporate positions and club teams to maximize profitability, deliver a great member experience and team member experience, and simplify our business. This position must reside in Northern California and be willing to travel to assigned markets. ESSENTIAL DUTIES & RESPONSIBILITIES: Club Excellence and Member Service: - Responsible for field execution of all operational programs and systems to ensure clubs are clean, friendly, and well maintained. Identifies and provides necessary training to improve execution. - Retains members by ensuring clubs are maintained both operationally and in accordance with customer service standards through training and development of club leadership (i.e. Service Managers) and providing appropriate support, as needed. - Works cross-functionally to achieve timely repairs and maintenance activities at each club, including review of key reports, vendor management, and prioritization of club needs. - Directs rollout and implementation of new operational policies and procedures and conduct...