IT Operations Specialist

Job description

About Emplifi Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Global IT Operations Team The Global IT Operations team is spread across the United States, Canada, and the Czech Republic. We take care of the company’s business applications and End-user infrastructure, supporting around 700 employees and contractors. The team is led from Prague, Czech Republic. Job Summary: The goal of this role is to keep Emplifi’s employees up and running day to day. We’re looking for someone who is service-oriented and enjoys creating a great experience for our internal customers. Strong English communication skills are essential. This role is primarily on-site, with some flexibility. What You’ll Do Here: - Monitoring and maintaining IT systems and services all around the world (9 offices) - Resolving help desk escalations (MacOS, Windows) - Solving...