Desktop Support Engineer - Sydney

Job description

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in About the Role: Due to continued growth within our team, we have multiple roles across the wider Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services. Please note that to be eligible for this role, you must be an Australian Citizen. What you’ll do: As a Desktop Support Engineer, you will be accountable for, but not limited to: - Providing excellent technical support in a high-paced environment where customer satisfaction is paramount. - Assisting new users with their IT hardware collection and setup. - Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers - Recording all customer contacts in the appropriate ITSM tool - Keeping commitments to customers with regard to...