On-Site Call Center Supervisor

Job description

Leidos Health and Services Sector currently has an opening for an On-Site Call Center Supervisor to work on site in Washington, D.C . This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. The On-Site Call Center Supervisor provides counseling services as an independent practitioner, serving as an escalation point for at-risk cases. This role: Leads, directs, and manages a team of call center agents while ensuring effective on-site oversight of daily center operations. Monitors compliance with referral processes, warm handoffs, case management system reporting requirements, and all applicable security and safeguarding proc...