Lead Collections Specialist

Job description

Description ABOUT THE POSITION: Lead Collections Specialist is responsible for the daily operational oversight of a team consisting of Collections Specialists tasked with proactive delinquency outreach and strategy. This role is responsible for proactively managing delinquent accounts by contacting Credit Union members and involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate losses to the Credit Union. NORMAL DAY-TO-DAY WORK: - Oversee a team of Collections Specialists who are responsible for primary support of all incoming and outgoing call efforts to support delinquency and loss management goals. Provide primary managerial support for all escalated calls and membership concerns. - Coordinate efforts to ensure all required accounts are contacted via phone, email, and text message. - Provide leadership direction and decisions based on sound judgment and strategic thinking. - Coordinate with other team leaders and management to ensure coverage of phones and other means of communication during identified business hours. Manage scheduling for all employees within their oversight. -...