30-Day Collections Representative

Job description

WESTLAKE WARRIOR | Early to Mid Stage Collections Agoura Hills, CA | On-site Why Westlake?: Base Pay: - $17.87 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance. Tiered Retention Bonus: - Receive $500 upon completion of 3 months from the start date. - An additional $500 upon completion of 6 months from the start date. - *Incentive: - If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. - * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change. What You’ll Do: As a Collections Representative , you’ll play an important role in helping customers get back on track with their accounts while supporting Westlake Financial’s success. You’ll use technology, communication, and problem-solving skills to assist customers who are 31+ days past due and help prevent loan losses through smart, compassionate collection efforts. Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures. Reach out to customers to set up payments or create plans...