Senior Field Entitlement Enrollment Specialist

Job description

The SRA Specialist will serve as a primary resource for job-related training and guidance, and to support cross-functional teams with tasks and training related to integrated products, enrollment, and retention initiatives. This includes, but is not limited to train/teach product, process and policy information at the onset of the hiring process as well as on a continuous basis. Being proficient in their ability to communicate with impact, apply critical thinking and possess leadership skills. The SRA Specialist will act as a role model and provide continuous coaching and feedback to the team. They will also assist and work closely with the Quality Performance team to monitor the quality of applications submitted, to track enrollment performance behaviors, to identify areas of improvement, and to recommend the proper management and other staff. This role will develop and identify talent for project work. Duties & Responsibilities: - Interprets product, procedural and regulatory information, and assists with the development of training curricula to provide field staff with available services. - Administers new hire training and refresher training to the Senior Retention Advocates an...