Product Engineer - Returns Portal
parcelLab · Munich, Bavaria, DE
At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our post-purchase platform helps companies like John Lewis,...
Job description
At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our post-purchase platform helps companies like John Lewis, Chico's, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life. We’re looking for a Product Engineer — a product‑focused builder with strong agency — to help evolve our Returns Portal , a white‑label SaaS used by customers in 175+ countries . You’ll work on a large‑scale Django application with a modern Python toolchain (uv/mypy/Ruff/Pydantic) and a server‑driven UI stack (HTMX/Alpine). The role: You will design and evolve the backend systems behind our returns experiences—owning problems end‑to‑end: clarify outcomes, collaborate with Product and Design, and ship reliable, observable services that make returns fast, clear, and correct. What you’ll do: Lead services & workflows from concept to impact : model data, implement APIs and jobs, instrument, launch, and iterate. Design and evolve domain models & rules for returns (RMAs, eligibility, routing, bundles) with safe migrations and clear boundaries. Build and maintain APIs (REST/GraphQL...