Field Diagnostic Technician

Job description

GENERAL PURPOSE OF THE JOB: This position performs various diagnostic onsite inspections for customers, as well as other inspection services. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks. - Work with Lead Diagnostics Technician - Collaborate with other Field Supervisors as necessary. - Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied. - Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters. - Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem. - Maintain a professional appearance and demeanor at all times when providing services to customers. - In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techn...