Analyst IT Service Desk with English

Job description

You may be our new Analyst IT Service Desk with English - #LI-BF1 Key responsibilities: Respond to customer inquiries through email, phone, and the IT service portal. Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service. Documenting troubleshooting and resolution steps within the service desk ticketing system. Documenting and keeping up to date processes and knowledge articles in the knowledge base. Working as project member in global roll-out projects. Collaborating with internal departments to ensure that IT needs are met. Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel. Local On-Site support for Incidents/Service Requests which can't be solved remotely including processing of local IMACD services (Install, Move, Add, Change, Delete). Dispatching of tickets to other relevant support groups if needed. You bring these skills, experience & education 1-2 years of experience in similar roles Technical English (IT), fluent in writing and speaking to prepare and participate in technology related meetings and discussion Define standard operating proc...