Front Desk

Job description

Answer all incoming calls via multi-line phone system · Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email · Process electronic payments for customers · Calmly attempt to resolve and de-escalate any issues · Escalate calls to appropriate Managers and/or Supervisors when necessary · Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log · Coordinate delivery of all Courier, FedEx, USPS and other carrier mail · Coordinate online conference room booking management · Responsible for tracking inventory and ordering of office and kitchen supplies · Knowledge of HOA and the services we provide to each community · Be extremely articulate and professional · Update mailboxes as needed · Update Vendor tracking sheet in Teams Qualifications: GED or HS diploma: Bilingual