Guest Services Supervisor

Job description

Job Summary The Part-Time Guest Experience Supervisor provides leadership and direction to Guest Experience Attendants, ensuring the delivery of world-class hospitality and a safe, welcoming environment for every guest. This role supports event operations by supervising frontline staff, resolving escalated guest concerns, upholding venue policies, and ensuring consistent service excellence across all guest-facing areas. The Supervisor acts as an extension of management during events, directly overseeing the team members responsible for ticket scanning, ushering, wheelchair escorts, premium access control, and overall guest engagement. This position requires strong interpersonal skills, confidence in decision-making, and the ability to lead by example in a fast-paced environment. Essential Duties and Game/Event Responsibilities: - Conduct pre and post shift briefings, communicate event-specific details, and assign Guest Experience Attendants to posts. - Monitor staff performance, appearance, guest interaction quality, and adherence to service standards. - Provide coaching, feedback, and on-the-spot corrective action when necessary. - Coordinate and track staff break times to ensure...