Field Representative I, Services Onsite Technician

Job description

Field Representative I, Services Onsite Technician POSITION PROFILE The Field Representative I, Services Onsite Technician is responsible for the daily support, service, repair and availability of RICOH managed devices within a specified geographic area. Responds to service requests and device alerts as well as technical support and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance, and routine service of assigned RICOH and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supported as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.) Documents all service calls and requests using RICOH OFSC and customer provided (when applicable) systems. Works to ensure that the service level agreements between the customer and RICOH are achieved. Job Duties and Responsibilities: - Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements - Performs a full range of servicing and repair service procedures including...