Strategic Account Manager

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Strategic Account Manager. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful Professionals. The Strategic Account Manager’s primary responsibility is to work closely with the Rental Sales Team (Reps and Sales Managers) to retain and grow rental revenue of specific key accounts, as well as identifying rental growth opportunities and develop the strategy to increase rental revenue. Essential Functions: o rate structure o customer damage and/or billing disputes with the customer o continued communication of rental needs internally to ensure a legendary customer experience - Provide legendary customer service to our target key customers and larger potential customer base to ensure an excellent customer experience. - Collaborates with leadership to identify growth opportunities and develop the strategy to achieve growth targets - Serves as the company “expert” on each key account and serves as a liaison to facilitate all ef...