Night Auditor - National Center for Employee Development (NCED)

Job description

Job Description The Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Front Desk Lead Worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities: At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. - Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks - Trains and guides guest service staff on job duties, customer service, systems, and procedures - Greet and provide customer service to guests while anticipating their needs - Book reservations and coordinate registration - Operate a register and/or software system to complete cash and credit card transactions - Answers phone calls and emails and deliv...