Guest Services Representative

Job description

JOB TITLE: GUEST SERVICES REPRESENTATIVES (TEMP POSITIONS): REPORTS TO: GUEST SERVICES SUPERVISORS/ MANAGERS: DEPARTMENT: GUEST SERVICES: JOB SUMMARY: This temporary position is responsible for processing sales quickly, efficiently and accurately while maintaining outstanding customer service. Custodians frequently engage in guest interactions, including impromptu conversations, communicating efficiently and correctly while maintaining outstanding customer service. Duties are performed outdoors. This position is budgeted for 29 hours maximum per week. SPECIFIC DUTIES AND RESPONSIBILITIES: - Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid knowledge and all other aspects of customer service. - Accurately and efficiently maintain all sales transactions at the Point of Sale cash registers. - Maintain an awareness of all promotions and advertisements. - Accurately and efficiently process school groups. - Provide Zoo. Event and Animal information including show times, keeper talks, etc. - Instruct guests with proper feeding techniques for animal...