Access Associate

Job description

Job Title: Access Associate Department: OPD Twig: Location: 1425 Portland Avenue, Rochester, NY 14621 Hours Per Week: 40: Schedule: FT Days, 8 hr. Shifts SUMMARY: As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. RESPONSIBILITIES: Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable REQUIRED QUALIFICATIONS: None PREFERRED QUALIFICATIONS: Associates degree Preferred One year of customer service experience preferred. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occ...