FLEX Service Availability Analyst

Job description

JOB SUMMARY: The SRE Service Availability Manager plays a key role in ensuring the peak performance and availability of our Enterprise IT infrastructure and services. This position combines proactive site reliability engineering with adept incident command to lead our efforts in minimizing service disruptions and enhancing our technology landscape. With a focus on automation, cloud technologies, and continuous process improvement, the ideal candidate brings a mix of technical expertise and leadership skills, aimed at delivering exceptional service reliability. This role demands a proactive problem-solver with extensive experience in IT operations and a passion for innovation, ready to tackle challenges in a dynamic, 24x7x365 environment. CANDIDATE PROFILE Required Qualifications: - 5+ years of experience in an information technology environment. - 3 years of experience in information technology focused on IT Operations that include troubleshooting complex network, server, storage, and/or application issues. - 2 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes. - Undergraduate degree...