Final Mile Manager

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans worldwide who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. The Final Mile Manager, Final Mile Operations, is responsible for leading the Final Mile Partners and 3PL Relationships while overseeing the overall performance of the Final Mile Operations of their designated hub(s). Their primary focus is to ensure each provider executes Arhaus Standard Operating Procedures. They will ensure that the required delivery deadlines are met and that there is a consistent brand-right experience at the hub(s). Their local presence will elevate the Arhaus customer experience. The role requires strategic focus, physical presence, and active participation to ensure the level of service provided in each Final Mile location exceeds the customer's delivery needs. Essential Duties & Responsibilities: In partnership with the 3PL Provider Management team, the Final Mile Manager will be expected to oversee the day-to-day operations at designated hub facilities to ensure adherence to SOP...