Business Analyst - Billing

Job description

Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services . We support businesses and law firms with everything from UCC filings to foreign qualifications and business licensing. As the Business Analyst – Billing, you are responsible to analyze billing and payment operations and drive process and technology improvements. This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Highly prefer experience in a corporate billing function. In this role you will report to the Director, Customer Success, and work a hybrid work schedule from our local office (2 days in office, 3 days remotely). Key Responsibilities: Lead the analysis, design, and optimization of billing and payment processes and platforms Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities Develop process maps, use cases, and functional requirements Act as the voice of stakeholders, incorporating feedback from frontline teams and customers Collaborate with...