IT Help Desk Manager - IS Support Center

Job description

Job Details Support Services | Miamisburg | Full Time | Days Responsibilities & Requirements: The Manager of iSupport team (Service Desk) oversees the delivery of first tier support to the entire Kettering Health Network organization and its affiliates. They help develop and deploy strategies and operating plans, thus ensuring support resources are aligned with business needs. They ensure appropriate policies, standards, and procedures are used to govern the delivery of services for the benefit of their stakeholders, which includes internal IS teams. They are responsible for safeguarding information assets and meeting financial goals, while effectively managing daily operations via IS balanced scorecard metrics. Job Requirements: - Bachelor's degree in relevant field and/or equivalent management experience required. - 3 years of experience supporting and managing the delivery of IT services/service desk functions. - Supervisor experience at least 2-3 years - Current understanding of contact center technologies and management functions. - Demonstrated operational oversight including ability to utilize data for decision making. - ITIL v3 or higher, Agile, PMP certification preferred...