Starshield Enterprise Account Lead (Government)

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARSHIELD ENTERPRISE ACCOUNT LEAD (GOVERNMENT) RESPONSIBILITIES: - Act as the primary point of contact to support specific government contracts supporting the Department of War and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: - Delivering impeccable customer service, including efficient acknowledgement and resolution of issues - Building relationships to identify requirements and manage expectations - Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business - Retaining and growing the value of accounts - As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realiz...