Specialist III, Quality (National IKC)

Job description

Posting Date 04/07/2026 1991 Industrial Dr, Deland, Florida, 32724-2039, United States of America Job Description: Quality Specialist (V523): Job Title: Quality Specialist (V523): Department/Team: IKCA Quality Team (National Team) Reports To: Supervisor, IKCA National Team (Indirect reporting to Senior Manager, National IKC) Direct Reports: None (0) Position Overview: The Quality Specialist plays a crucial role in standardizing IKCA process and special project audits. The role is responsible for quality review of all aspects of IKCA workflow. Core Responsibilities: Process Auditing & Compliance: Conduct comprehensive process audits for all IKCAs (Levels 1–4) to ensure strict compliance with standardized procedures. Trend Identification: Collaborate closely with IKCA Supervisors and Senior IKCAs to identify audit trends, knowledge gaps, and areas for operational improvement. Data Management & Accuracy: Ensure accuracy and timeliness in critical data entry tasks, including TOC entries, immunization records, labs, and appointment updates. Cross-Functional Support: Support cross-functional teams with national data initiatives such as proactive record retrieval, immunization and lab tra...